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6. Complaints
6.1
The Muiderslot will do everything possible to ensure that a visit to the museum complex or the presentations and activities organized by the Muiderslot take place in accordance with the published offer; this includes the obligation to inform the public to the best of its ability about full, partial or early closure of the museum complex and/or presentations and activities organized by the Muiderslot. Furthermore, the Muiderslot informs the potential public about maintenance work, renovations or the (re)arrangement of spaces that cause nuisance. The visitor can never derive a right to compensation from this.
6.2
Complaints that can never lead to any obligation for compensation by the Muiderslot to the visitor:
- complaints relating to the invisibility of objects from the Muiderslot’s permanent collection;
- complaints related to the partial closure of the museum complex, e.g. partial closure due to exhibition construction or dismantling;
- complaints and circumstances involving nuisance or inconvenience caused by other visitors, such as noise, inappropriate behavior, theft and molestation;
- complaints and circumstances relating to nuisance or inconvenience caused by maintenance work, such as remodeling or the (re)arrangement of rooms;
- complaints and circumstances involving nuisance or inconvenience caused by the improper functioning of facilities in the museum complex.
6.3
Visitors may submit complaints and suggestions in writing by completing a form available at the box office or at info@muiderslot.nl.
6.4
The Muiderslot will investigate the complaint and respond in writing within 30 days of receipt. If the investigation has not been completed by then, the complainant will be notified of this and the probable time when it will be.