The visitor is forbidden to stay in or go to another part of the museum complex other than that to which the admission ticket entitles them to.
During the stay in the museum complex, the visitor must behave in accordance with public order, good morals, and the rules of decency that apply to the nature of the activity visited. The visitor is also obliged to immediately follow the instructions and directions given by Muiderslot officials, such as attendants or guides. If, in the reasonable opinion of an authorised Muiderslot official, who should be recognisable as such, the visitor acts in any way that violates these standards, instructions or directions, the visitor may be denied further access to the museum complex, without the visitor having any right to reimbursement of the costs of the admission ticket or any other costs incurred.
Parents or guardians of children are at all times responsible and accountable for the behaviour of the children they are accompanying. Teachers and supervisors of groups are responsible and accountable for the behaviour of group members they supervise.
Among other things, when in the museum complex, the visitor is prohibited from:
- offering goods of whatever nature, for sale or free of charge, to third parties;
- blocking access to or obstructing the view of exhibited objects for other visitors, intentionally and for an extended period of time;
- disturbing other visitors, such as through the use of mobile phones or other sources of noise nuisance; the use of such equipment can be explicitly permitted by the Muiderslot in certain spaces;
- bringing pets or other animals, unless they are explicitly permitted in certain areas or when it concerns assistance dogs or guide dogs that guide a visitor with an identification pass;
- smoking and/or using fireworks, smoke machines, and torches (in the museum as well as in the gardens);
- flying drones above the museum complex;
- bringing food and drinks to the museum complex;
- taking along objects or substances that are considered dangerous according to a Muiderslot official who is recognisable as such, such as walking sticks, umbrellas, or large bags; these can be handed over at a location to be designated by the Muiderslot;
- using wheelchairs, walkers, prams, and buggies indoors (see accessibility);
- touching exhibited objects and exhibition materials such as showcases, lighting, partitions, and the like unless this is expressly and explicitly permitted. Parents and guardians of children must strictly ensure that the exhibited objects are not touched by the children that they are accompanying. Small children must be held by the hand; similarly, teachers and supervisors of groups must ensure that the group members they supervise do not touch the exhibited objects.
In special cases where the general safety of persons or the collection reasonably requires it, a Muiderslot official, who must be recognisable as such, may require access to the (hand) luggage carried by the visitor. If this is deemed necessary, specially trained staff may also request the visitor to cooperate in a security search when entering or leaving the museum complex.
A monitoring system is operational in the Muiderslot. Visitors agree that video recordings can be made of them. The recordings are stored in accordance with the legal provisions. If necessary, the footage is made available to the police.
Unless prior written permission from the management of the Muiderslot has been granted, the visitor is prohibited from making photo, video, and film recordings using lamps, flash equipment, and tripods.
The museum can permanently or temporarily deny a visitor access to the museum complex if they have intentionally damaged an object during one or more previous visits to a Dutch museum complex, or if the museum can otherwise justify the fear of damage; the museum can, in any case, subject this visitor during all of their visits to the measures as mentioned in Article 5.5 of these Visiting Conditions.
The visitor must be informed of the decision to deny access without delay and be provided with the reason for that denial, if possible, in writing.
The Muiderslot regularly makes photo/film reports of activities in the museum complex. This material can be used for publicity purposes on the website, in brochures, etc. When entering the museum complex, the visitor agrees to the publication of this material. If the visitor objects to the publication of visual material in which they are recognisable, this can be made known to the Muiderslot. The Muiderslot will then endeavour to prevent disclosure of the material.