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About your visit

When are the opening hours?

We are open every day from 10:00 to 17:00. We are closed on Mondays during the winter months. For more information click here.

I'm in a wheelchair. Can I visit Amsterdam Castle Muiderslot?

The gardens, ramparts, courtyard and the tournament field are wheelchair accessible. The castle itself was built to be inaccessible and there are many stairs. We are doing our best to be as accessible as possible for everyone. The castle grounds are accessible free of charge to wheelchair users.

Can I bring a stroller to Amsterdam Castle Muiderslot?

Yes you can, but you cannot enter the castle with a stroller. You can leave the stroller in the courtyard (it is dry under the arches).

Can I bring my dog to the castle?

No, dogs are not allowed onto the grounds. Official assistance dogs are allowed however.

Is there a wardrobe at Amsterdam Castle Muiderslot?

There is an unattended wardrobe as well as lockers in the castle.

Is there an audio tour available?

Muiderslot castle offers free audio tours in several languages with several themes. Great fun for children, too!

is there a Corona virus policy?

Please check the latest updates about coronameasures at muiderslot.nl/en/corona

Can I book a guided tour?

Visiting Muiderslot castle is a great family outing or corporate event. If you are interested and want to know more, you can also book a guided tour. Or perhaps you just miss the old-fashioned guided tours…. You can book several different guided themed tours. We are happy to help you!

Where can I park my car?

You can find information about accessibility and parking here.

Is there a charging station at Amsterdam Castle Muiderslot?

No, sadly there is not. We do not have our own car park.

Can I charge the battery of my e-bike?

Yes you can, there is a battery charging station near the lockers in the wardrobe.

Is there WiFi at Amsterdam Castle Muiderslot?

Yes, there is WiFi in the courtyard, near the cafe and in the shop. Please keep in mind that WiFi coverage may be low-quality within the castle due to the thick old walls. Enemies couldn’t get through them and now WiFi can’t…

Can I fly a drone over Amsterdam Castle Muiderslot?

No, it is not allowed with an eye to the safety of visitors, the vulnerability of the monumental structures, and the privacy of residents nearby.

About your ticket

Help! I just ordered a ticket via the website but I can't find it. What should I do?

Did you check your spam folder or junk mail? Sometimes emails end up there! Sometimes it takes a few minutes to send your ticket. If you cannot find the ticket, please contact us and we’ll help you further.

I ordered a ticket online. Do I have to print it?

You can but you don’t have to. You can also show your tickets on your smartphone or tablet with a clear screen. Make sure the scan code is clearly visible.

I won't be using my tickets. Can I exchange them or get a refund?

No, unfortunately this is not possible. Of course you could always give away your tickets and make someone else happy.

I can't select the day and/or time I want to visit. Will I not be able to come?
For some activities and events, we work with a limited number of tickets and with fixed start times. It is possible that those tickets are sold out. Unfortunately, it is then not possible to be placed on a waiting list. Other reasons may be:
  • We are closed on the day of your choice. Check here for current opening hours and select another date.
  • The tickets for your chosen activity are not yet for sale. Keep an eye on the agenda on the website regularly. As soon as ticket sales start, you will find all the information there.
I am later than my chosen start time. What should I do?

Make sure you are on time. In the unlikely event that something goes wrong along the way, just come by anyway. Usually you can just visit the castle and gardens. You might be too late for the activity of your choice. In that case you can unfortunately not get a refund.

Are there tickets available at the castle?

We recommend you to buy your tickets online, so you are sure of a place. If that doesn’t work out, tickets can be bought at the Muiderslot ticket office. Please note: for certain activities or major events, all tickets may be sold out.

Is your question not up here?

Please contact us