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5. Stay
5.1
Visitors are prohibited from remaining in, or going to, any part of the museum complex other than that to which the admission ticket entitles them.
5.2
During his/her stay in the museum complex, the visitor must behave in accordance with public order, good morals and the rules of decency applicable to the nature of the activity visited. The visitor is also obliged to immediately follow the directions and instructions given by identifiable officials of the Muiderslot, such as attendants and tour guides.
If, in the reasonable judgment of a duly authorized official of the Muiderslot, who must be recognizable as such, the visitor violates these standards, directions or instructions in any way, the visitor may be denied further access to the museum complex, without the visitor having any right to reimbursement of the cost of the admission ticket or any other expenses incurred.
5.3
Parents or supervisors of children are at all times responsible for and accountable for the behavior of children they bring with them. Teachers and supervisors of groups are responsible for and accountable for the behavior of group members they supervise.
5.4
Among other things, visitors are prohibited from entering the museum complex:
- offer goods of any kind for sale to third parties, or provide them free of charge;
- intentionally and prolongedly obstruct other visitors’ way or obstruct the view of exhibits;
- inconvenience other visitors, such as through the use of cell phones or other sources of noise pollution; however, the use of such equipment may be expressly permitted by the Muiderslot in certain areas;
- bring (domestic) animals, unless they are official assistance dogs or guide dogs for the blind and accompany a visitor with an identification card;
- smoking on the grounds of the Muiderslot (inside and outside) and/or using fireworks, smoke machines and torches;
- drones to fly over the museum complex;
- food and beverages to be brought into the museum complex;
- in the opinion of an official of the Muiderslot recognizable as such, to carry dangerous objects or substances, such as, walking sticks, umbrellas or large bags; these may be handed in at a place to be designated by the Muiderslot;
- indoor use of wheelchairs, walkers, strollers and baby carriages (this due to the many height differences, see accessibility);
- touching exhibited objects and exhibition materials such as display cases, lighting, partitions and the like, unless expressly and explicitly permitted. Parents or supervisors of children should strictly ensure that exhibited objects are not touched by the children they bring with them. Small children should be held by the hand; similarly, teachers and supervisors of groups shall ensure that the group members they are supervising do not touch the exhibited objects.
5.5
In special cases where the general safety of persons or the collection reasonably so requires, an official of the Muiderslot, who must be recognizable as such, may request inspection of the (hand) luggage carried by the visitor. Furthermore, if deemed necessary, specially trained personnel may request the visitor to cooperate in a security search upon entering or leaving the museum complex.
5.6
A surveillance system is operational at the Muiderslot. Visitors agree that video recordings may be made of it. The recordings are kept in accordance with legal requirements. If necessary, the footage will be made available to the police.
5.7
Other than with prior written permission from the management of the Muiderslot, visitors are prohibited from taking photographs, video and film recordings involving the use of lamps, flash equipment and tripods.
5.8 The museum may deny access to the museum complex permanently or for a certain period of time to a visitor who has intentionally damaged an object during one or more previous visits to a Dutch museum complex, or who otherwise justifies the fear of damage; the museum may in any case subject this visitor to the measures mentioned in Article 5.5 of these Conditions for Visitors during all his visits.
The decision to deny access must be communicated to this visitor without delay and with reasons, if possible in writing.
5.9
The Muiderslot regularly makes photo/film reports of activities in the museum complex. This material can be used for publicity purposes on the website, in leaflets, etc. By entering the museum complex, the visitor agrees to the publication of this material. If the visitor objects to the publication of visual material in which he is recognizable, this can be made known to the Muiderslot. The Muiderslot will then make every effort to prevent publication of the material.